What AI did on this page
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Mostly
Built by pairing with Claude Code.
Words
None
Written start to finish by me.
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Some
Alt text and page metadata.
Case Studies in Customer Success
3rd October 2021
The importance of using Plain English when you write
25th July 2019
Why is empathy important?
19th May 2016
Customer Success leader, runner/part time triathlete & maker.
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