Manager, Dedicated Customer Success (EMEA)
Leading the dedicated CS function in EMEA for the all-in-one recruiting platform. Building and scaling customer success strategies for enterprise clients.
Senior Strategic Customer Success Manager
Managed strategic accounts, driving adoption and expansion of Ashby's recruiting suite across high-growth companies.
Customer Success Manager
Owned a portfolio of mid-market and enterprise accounts, driving onboarding, adoption, and retention across Ashby's recruiting platform.
Lead Customer Success Manager — Taxi for Email
Led CS, support, and education for Taxi for Email through SparkPost's acquisition by MessageBird/Bird. Grew the team and built out the customer success function from the ground up.
Customer Success, Support & Education Team Manager
Managed the full customer lifecycle for the email design and production platform. Built onboarding programmes, ran enablement sessions, and established the support operation.
Product Marketing Manager
Led product marketing efforts, shaping go-to-market strategy, positioning, and messaging for the content operations platform.
Customer Success Manager
Managed customer relationships end-to-end, driving onboarding, adoption, and renewals for the content workflow platform.